PDF-Generator API incident
Document Generation Downtime in Enterprise Deployment (EU)
Resolved after 42 minutes, affecting Document Generation Service and Customer Portal and 1 more, on December 18, 2024.
The issue affected Enterprise EU customers using API v4 for document generation. The problem was caused by the misconfiguration of the Generator API endpoints required by the latest release updates to generation logic. We are looking into how we can improve the configuration management to mitigate risks in the future.
Affected components
Update timeline
- identified Dec 18, 2024, 08:34 AM UTC
A configuration issues caused downtime in Enterprise Deployment EU. We have found the root cause and are updating the deployment configuration.
- monitoring Dec 18, 2024, 08:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 18, 2024, 09:16 AM UTC
The issue affected Enterprise EU customers using API v4 for document generation. The problem was caused by the misconfiguration of the Generator API endpoints required by the latest release updates to generation logic. We are looking into how we can improve the configuration management to mitigate risks in the future.
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