PDF-Generator API incident
Asynchronous Document Generation service failure
Resolved on October 2, 2025.
We have resolved the issue affecting our asynchronous document generation service, and all systems are now operating normally. The service disruption began at approximately 1:00 AM EEST and was fully resolved by 7:50 AM EEST. The incident was caused by a failure in our queue database system, which prevented a replica node from being promoted to handle new processing requests.
Update timeline
- resolved Oct 03, 2025, 05:13 AM UTC
We have resolved the issue affecting our asynchronous document generation service, and all systems are now operating normally. The service disruption began at approximately 1:00 AM EEST and was fully resolved by 7:50 AM EEST. The incident was caused by a failure in our queue database system, which prevented a replica node from being promoted to handle new processing requests.
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