Resolved after 29 minutes, affecting Document Generation Service and Customer Portal and 1 more, on January 6, 2026.
We have identified the root cause of the issue and are applying a fix.
Affected components
Document Generation ServiceCustomer PortalEditor Service
Update timeline
- investigating Jan 06, 2026, 08:03 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Jan 06, 2026, 08:27 PM UTC
We have identified the root cause of the issue and are applying a fix.
- resolved Jan 06, 2026, 08:32 PM UTC
We have resoled the issue.
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