PayU Africa incident

PayU South Africa Service Degradation - DTR and BTSR file delivery delay

Resolved after 4 hours 13 minutes, affecting PayU South Africa Reporting, on August 1, 2025.

identified Aug 01, 2025, 01:39 PM UTC

The issue has been identified and a fix is being implemented.

Started
Aug 01, 2025, 01:39 PM UTC
Resolved
Aug 01, 2025, 05:53 PM UTC
Duration
4h 13m
Detected by Pingoru
Aug 01, 2025, 01:39 PM UTC

Affected components

PayU South Africa Reporting

Update timeline

  1. investigating Aug 01, 2025, 01:39 PM UTC

    [South Africa] Please note we are aware of a delay in the generation of DTR and BTSR files for merchants. Engineers are working at resolving the problem as soon as possible,

  2. identified Aug 01, 2025, 01:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 01, 2025, 05:53 PM UTC

    This incident has been resolved.

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