Resolved after 1 day 1 hour, affecting Market Reports and Market Reports and 1 more, on January 8, 2026.
Our Engineering is continuing to work on a fix for this issue. Please submit a case to our support team (via [email protected]) for assistance and our team is happy to help.
Affected components
Update timeline
- identified Jan 08, 2026, 06:05 PM UTC
Marketpay, Benchmark, and Insight, and payscale.com platforms are currently experiencing an issue impacting the delivery of some automated platform emails to users - including password reset and new user invitation emails. Our engineering team is investigating and working to resolve with top priority. If you believe you should have received an email from the Marketpay, Benchmark, Insight, or payscale.com platform and did not, please submit a case to our support team (via [email protected]) and our team is happy to assist you.
- identified Jan 09, 2026, 12:26 AM UTC
Our Engineering is continuing to work on a fix for this issue. Please submit a case to our support team (via [email protected]) for assistance and our team is happy to help.
- resolved Jan 09, 2026, 08:00 PM UTC
This incident has been resolved.
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