Resolved after 2 hours 1 minute, affecting API and Mass payout account and 1 more, on April 2, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 02, 2026, 05:47 PM UTC
Dear Client, Please be informed that we are currently experiencing a technical issue. We are investigating the matter with the highest level of urgency. Please refer to our status page for updates and more information on the affected components. http://status.payoneer.com/. Please feel free to reach out to our Client Services team at the phone numbers below. Regards, The Client Services Team US Toll Free: +1.888.502.8333 ext. 444 US Land Line: +1.646.328.0950 ext. 444 UK: +44.203.318.9054 ext. 444 Germany: +49.89.7210.1064.746 ext. 444 Israel: +972.732633578 ext. 444
- identified Apr 02, 2026, 05:56 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 02, 2026, 06:18 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 02, 2026, 06:41 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 02, 2026, 07:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2026, 07:49 PM UTC
This incident has been resolved. We apologize for any inconvenience.
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