Resolved after 3 hours 55 minutes, affecting API and Mass payout account and 1 more, on May 8, 2025.
We are continuing to monitor for any further issues. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating May 08, 2025, 03:29 PM UTC
Dear Client, Please be informed that we are currently experiencing a technical issue. We are investigating the matter with the highest level of urgency. Please refer to our status page for updates and more information on the affected components. http://status.payoneer.com/. Please feel free to reach out to our Client Services team at the phone numbers below. Regards, The Client Services Team US Toll Free: +1.888.502.8333 ext. 444 US Land Line: +1.646.328.0950 ext. 444 UK: +44.203.318.9054 ext. 444 Germany: +49.89.7210.1064.746 ext. 444 Israel: +972.732633578 ext. 444
- investigating May 08, 2025, 04:08 PM UTC
We are continuing to investigate this issue.
- identified May 08, 2025, 04:47 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 08, 2025, 05:22 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 08, 2025, 06:21 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 08, 2025, 06:27 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 08, 2025, 06:38 PM UTC
We are continuing to monitor for any further issues. Thank you for your patience and understanding.
- resolved May 08, 2025, 07:25 PM UTC
This incident has been resolved. We apologize for any inconvenience.
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