Payments Hub incident

Toll Free Connection Issues

Resolved after 33 minutes, affecting Shared Services (Customer Facing), on December 3, 2024.

investigating Dec 03, 2024, 03:19 PM UTC

We are investigating reports that our toll free numbers are not connecting properly. Our 248-269-6000 continues to work and we advise that you use this number until the issue is resolved.

Started
Dec 03, 2024, 03:19 PM UTC
Resolved
Dec 03, 2024, 03:52 PM UTC
Duration
33m
Detected by Pingoru
Dec 03, 2024, 03:19 PM UTC

Affected components

Shared Services (Customer Facing)

Update timeline

  1. investigating Dec 03, 2024, 03:19 PM UTC

    We are investigating reports that our toll free numbers are not connecting properly. Our 248-269-6000 continues to work and we advise that you use this number until the issue is resolved.

  2. resolved Dec 03, 2024, 03:52 PM UTC

    Inbound toll free calls are working again. This incident has been resolved.

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