Resolved after 17 hours 30 minutes, affecting Background Check Integrations, on October 9, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Background Check Integrations
Update timeline
- investigating Oct 09, 2025, 07:56 PM UTC
We are currently investigating reports of issues with background check submissions for clients who have multiple background check packages available with their Background Check provider. Our team is currently investigating the issue.
- identified Oct 09, 2025, 08:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 09, 2025, 10:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 10, 2025, 01:27 PM UTC
This incident has been resolved.
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