Paxflow incident

⚠️ Service Disruption

Resolved after 3 hours 4 minutes, affecting PaxFlow admin system and PaxFlow Admin Dashboard and 1 more, on October 20, 2025.

monitoring Oct 20, 2025, 01:45 PM UTC

We are continuing to monitor for any further issues.

Started: Oct 20, 2025, 10:41 AM UTC
Resolved: Oct 20, 2025, 01:45 PM UTC
Duration: 3h 4m
Detected by Pingoru: Oct 20, 2025, 10:41 AM UTC

Affected components

PaxFlow admin systemPaxFlow Admin DashboardBilling portalPaxFlow Enroute applicationPaxPortal.ioPaxFlow email serviceMessaging ServicesCustomer Support

Update timeline

monitoring Oct 20, 2025, 10:41 AM UTC

We're experiencing intermittent issues due to an AWS infrastructure outage affecting our payment and messaging services. AWS is actively working on a fix with recovery underway. We will monitor the situation and post an update here when we have more information.
monitoring Oct 20, 2025, 10:44 AM UTC

We are continuing to monitor for any further issues.
monitoring Oct 20, 2025, 10:45 AM UTC

We are continuing to monitor for any further issues.
monitoring Oct 20, 2025, 10:47 AM UTC

Messaging services are now working. We will continue to monitor the issue.
monitoring Oct 20, 2025, 01:45 PM UTC

We are continuing to monitor for any further issues.
resolved Oct 20, 2025, 01:45 PM UTC

This incident has been resolved.

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