Performance degradation affecting Senegal Yas services

Update timeline

1. identified Mar 16, 2026, 08:29 AM UTC

   Please be advised that our Senegal Yas payment services remain inoperational as we await the issuance of a payment systems license from BCEAO. This is mandated by the new regulation in Senegal governing fintechs. We are in positive dialogue with BCEAO and other relevant stakeholders around this matter and expect a positive resolution in due course. We apologise for any inconvenience this may cause and will provide updates as the situation progresses.

2. monitoring Jul 06, 2026, 06:03 PM UTC

   We are pleased to inform you that our Senegal Yas payment services are now operational again. The gateway has been restored, and payment processing has resumed. We will continue to closely monitor the transaction flows to ensure service stability and will provide further updates should there be any significant developments. Thank you for your patience and understanding.

3. identified Jul 07, 2026, 03:42 AM UTC

   This is a quick update to inform you that we are still experiencing an outage in our Senegal Yas deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

4. identified Jul 28, 2026, 12:16 PM UTC

   This is a quick update to inform you that we are still experiencing an outage in our Senegal Yas deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

5. identified Aug 11, 2026, 02:10 AM UTC

   We are still experiencing degraded performance in our Senegal Yas deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

6. resolved Oct 21, 2026, 09:58 AM UTC

   This incident has been resolved.