Resolved after 49 minutes, affecting Paubox Dashboard, on October 21, 2026.
Roughly 133 codes got stuck in our internal queues - they have been released and the MFA service is now functioning as expected. The back end is being rewritten this quarter to ensure the issue cannot reoccur.
Affected components
Update timeline
- investigating Oct 21, 2026, 03:36 PM UTC
We are investigating an issue where MFA codes are not being received.
- identified Oct 21, 2026, 03:52 PM UTC
We have identified the issue and are working on a fix. Both TOTP (authenticator apps) and passkey options are functional as we pursue this.
- resolved Oct 21, 2026, 04:26 PM UTC
Roughly 133 codes got stuck in our internal queues - they have been released and the MFA service is now functioning as expected. The back end is being rewritten this quarter to ensure the issue cannot reoccur.
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