Patreon incident

Chat List is Stale on iOS for some Users

Resolved after 4 days 2 hours, on April 24, 2025.

resolved Apr 28, 2025, 08:17 PM UTC

The issue of chat lists being stale for some iOS users has been resolved. Please update your app to the latest version of Patreon on iOS if you are experiencing an issue.

Started
Apr 24, 2025, 05:40 PM UTC
Resolved
Apr 28, 2025, 08:17 PM UTC
Duration
4d 2h
Detected by Pingoru
Apr 24, 2025, 05:40 PM UTC

Update timeline

  1. identified Apr 24, 2025, 05:40 PM UTC

    We are aware of an issue that is impacting some of our users that are experiencing a stale chat inbox on iOS. We have identified the root cause, and will be rolling out an app fix on May 5 to correct the issue. Our Web and Android users remain unaffected. In the meantime, users can see up-to-date chat inbox information on web, or alternatively on a creator’s page under Chats.

  2. resolved Apr 28, 2025, 08:17 PM UTC

    The issue of chat lists being stale for some iOS users has been resolved. Please update your app to the latest version of Patreon on iOS if you are experiencing an issue.

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