Resolved after 9 hours 29 minutes, on June 12, 2025.
Processing is back to normal and all queues are cleared. Incident was due to a global outage at our cloud Provider.
Update timeline
- monitoring Jun 12, 2025, 06:51 PM UTC
Processing delays have subsided, and all delayed documents have been processed - we are monitoring the servers and will look to have a root cause identified in the next 24 hours.
- investigating Jun 12, 2025, 06:51 PM UTC
Some scanned documents may take longer than usual to be analyzed and processed, we are currently investigating why this is happening.
- resolved Jun 13, 2025, 04:21 AM UTC
Processing is back to normal and all queues are cleared. Incident was due to a global outage at our cloud Provider.
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