Resolved after 19 hours 42 minutes, on July 3, 2025.
This issue has been resolved in full. We will be improving the infrastructure so events like this do not happen moving forward. If you have any questions, please reach out to us at [email protected].
Update timeline
- investigating Jul 03, 2025, 04:03 PM UTC
We are currently observing increased delays in processing due to heavy server load. Documents will process once this queue has subsided. If Force OCR is enabled, temporarily disabling this will improve processing times.
- monitoring Jul 03, 2025, 08:37 PM UTC
Queue activity has returned to normal levels and we are monitoring the situation.
- resolved Jul 04, 2025, 11:46 AM UTC
This issue has been resolved in full. We will be improving the infrastructure so events like this do not happen moving forward. If you have any questions, please reach out to us at [email protected].
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