Resolved after 1 day 7 hours, on May 28, 2026.
We are still awaiting approval for increased capacity. We have not had any significant delays in processing today, however, so this incident is being marked as resolved.
Update timeline
- investigating May 28, 2026, 02:17 PM UTC
We are currently observing increased delays in processing due to heavy server load and are actively working toward a solution. Documents will process once this queue has subsided.
- investigating May 28, 2026, 04:32 PM UTC
We are still investigating and trying to increase server capacity.
- monitoring May 29, 2026, 06:09 AM UTC
The backlog has been fully cleared, and document processing is operating normally. While our peak processing capacity remains temporarily limited by our AI provider, we have requested additional capacity and are awaiting approval. We are actively monitoring the situation.
- resolved May 29, 2026, 10:06 PM UTC
We are still awaiting approval for increased capacity. We have not had any significant delays in processing today, however, so this incident is being marked as resolved.
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