Resolved after 1 day, affecting Parchment Award - Transcript Services, on October 26, 2026.
We've implemented a fix and are currently monitoring results.
Affected components
Parchment Award - Transcript Services
Update timeline
- investigating Oct 26, 2026, 02:45 PM UTC
We're currently looking an issue where some students are not able to place orders. We'll provide updates as they become available.
- identified Oct 26, 2026, 04:53 PM UTC
We've identified the issue with students receiving a "Not Orderable" message.
- monitoring Oct 26, 2026, 08:25 PM UTC
We've implemented a fix and are currently monitoring results.
- resolved Oct 27, 2026, 03:09 PM UTC
This issue has been resolved.
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