Paperless Post incident

SMS Sending Issues

Resolved after 7 hours 31 minutes, affecting Text message sending, on March 19, 2025.

resolved Mar 19, 2025, 11:40 PM UTC

Our third-party SMS sending partner is successfully delivering delayed messages. Your previously "Sending..." invites should be sent now. Please reach out to [email protected] if you have any questions.

Started
Mar 19, 2025, 04:08 PM UTC
Resolved
Mar 19, 2025, 11:40 PM UTC
Duration
7h 31m
Detected by Pingoru
Mar 19, 2025, 04:08 PM UTC

Affected components

Text message sending

Update timeline

  1. identified Mar 19, 2025, 04:08 PM UTC

    We have identified that our third-party SMS sending partner is experiencing intermittent delays delivering SMS due to a maintenance window. Your invitation sent via phone number may remain in "Sending..." status during this time. We are monitoring the issue and will ensure your affected messages are sent once our third-party partner is fully back online.

  2. resolved Mar 19, 2025, 11:40 PM UTC

    Our third-party SMS sending partner is successfully delivering delayed messages. Your previously "Sending..." invites should be sent now. Please reach out to [email protected] if you have any questions.

Your product runs on more than Paperless Post

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →