Resolved after 131 days 10 hours, affecting Economy & Business Web Hosting and Reseller Hosting and 1 more, on March 20, 2026.
A fix has been successfully implemented, and we are actively monitoring the systems to ensure continued stability. Email services should now be functioning normally, and all affected servers are operating as expected.
Affected components
Update timeline
- identified Mar 20, 2026, 02:29 AM UTC
We are aware of an issue currently impacting email services, where customers may be unable to send or receive emails. Our teams are actively investigating and working to restore normal functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your continued patience. This issue may impact sending and receiving of emails. Affected servers: rs00021.pa.smartservers.com.au rs00022.pa.smartservers.com.au rs00023.pa.smartservers.com.au rs00024.pa.smartservers.com.au ph00001.pa.smartservers.com.au ph00002.pa.smartservers.com.au ph00003.pa.smartservers.com.au ph00004.pa.smartservers.com.au ph00005.pa.smartservers.com.au ph00006.pa.smartservers.com.au ph00007.pa.smartservers.com.au ph00008.pa.smartservers.com.au ph00009.pa.smartservers.com.au ph00010.pa.smartservers.com.au sh00033.pa.smartservers.com.au sh00034.pa.smartservers.com.au sh00035.pa.smartservers.com.au sh00036.pa.smartservers.com.au sh00037.pa.smartservers.com.au We will continue to provide updates as more information becomes available.
- monitoring Mar 20, 2026, 03:02 AM UTC
A fix has been successfully implemented, and we are actively monitoring the systems to ensure continued stability. Email services should now be functioning normally, and all affected servers are operating as expected.
- resolved Jul 29, 2026, 01:28 PM UTC
This incident has been resolved.
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