Network Connectivity Issue Affecting Some Shared and Reseller Linux Hosting Services

Update timeline

1. investigating May 19, 2026, 01:45 PM UTC

   We are currently experiencing a network issue affecting a subset of our Shared and Reseller Linux Hosting servers. Our senior system administrators and infrastructure teams are actively working on the issue with the highest priority. At present, some hosted websites may not resolve globally. However, cPanel and Webmail access continue to function normally. We sincerely apologize for the inconvenience caused and would like to assure you that the issue is being closely monitored and addressed on priority. Further updates will be shared as more information becomes available.

2. monitoring May 19, 2026, 02:34 PM UTC

   The network issue affecting a subset of our Shared and Reseller Linux Hosting servers has now been resolved. All services, including hosted websites, are functioning normally at this time. Our senior system administrators and infrastructure teams will continue to closely monitor the environment to ensure service stability. We sincerely apologize for the inconvenience caused and thank you for your patience and understanding throughout this matter.

3. resolved Jul 29, 2026, 01:31 PM UTC

   This incident has been resolved.