Pagero incident

Ongoing incident with webservices

Resolved after 13 days, affecting Pagero TMS, on January 21, 2026.

monitoring Jan 22, 2026, 08:47 AM UTC

All systems are back to normal.

Started
Jan 21, 2026, 12:55 PM UTC
Resolved
Feb 03, 2026, 01:50 PM UTC
Duration
13d
Detected by Pingoru
Jan 21, 2026, 12:55 PM UTC

Affected components

Pagero TMS

Update timeline

  1. investigating Jan 21, 2026, 12:55 PM UTC

    We are currently having issues with our web services, which is affect incoming files, and the Prepare menu. We are also investigating which other components might be affected.

  2. monitoring Jan 21, 2026, 01:28 PM UTC

    Our network provider identified an issue, and their servers needed to be restarted. All services seem to be back to normal, but we will keep monitoring the situation.

  3. monitoring Jan 21, 2026, 03:08 PM UTC

    All parts of our service are up and running, but we will continue to monitor to make sure everything is working as intended.

  4. monitoring Jan 22, 2026, 08:47 AM UTC

    All systems are back to normal.

  5. resolved Feb 03, 2026, 01:50 PM UTC

    This incident has been resolved.

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