PagerDuty incident
Resolved: SMS and Voice Notification Delivery Issues on Reliance Jio Carrier Network in India
Resolved after 7 days 18 hours, affecting SMS (US) (SMS (US)) and SMS (EU) (SMS (EU)) and 1 more, on July 21, 2026.
The issue with SMS and voice notification delivery failures on the Reliance Jio carrier network in India has been resolved and there is no ongoing impact to customers. This incident was not caused by a PagerDuty system failure. The disruption originated with Reliance Jio, impacting SMS and...
Affected components
Update timeline
- investigating Jul 21, 2026, 11:15 PM UTC
We are aware of delivery failures affecting some SMS and voice notifications for users on the Reliance Jio carrier network in India. This is a carrier-level infrastructure issue outside of our control, and our platform services remain fully operational. Immediate Action...
- investigating Jul 23, 2026, 07:05 PM UTC
We are observing improved deliverability of SMS and voice notifications for users on the Reliance Jio carrier network in India. This is a carrier-level infrastructure issue outside of our control, and PagerDuty platform services remain fully operational. We are awaiting...
- resolved Jul 29, 2026, 05:51 PM UTC
The issue with SMS and voice notification delivery failures on the Reliance Jio carrier network in India has been resolved and there is no ongoing impact to customers. This incident was not caused by a PagerDuty system failure. The disruption originated with Reliance Jio, impacting SMS and...
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