Resolved after 3 hours 54 minutes, affecting VPS Hosting Infrastructure, on December 31, 2024.
The new database environment is working as expected and no further action is needed at this time. This incident has been resolved.
Affected components
Update timeline
- investigating Dec 31, 2024, 01:07 AM UTC
We were alerted to an issue with the shared database vps-virginia-aurora-20 and are currently investigating the issues at this time.
- identified Dec 31, 2024, 01:53 AM UTC
The issue has been identified with the database and a fix is being implemented.
- identified Dec 31, 2024, 02:52 AM UTC
Our team is continuing to work with AWS to implement a fix at this time.
- identified Dec 31, 2024, 03:57 AM UTC
Our engineering team is actively working with AWS regarding issues with the database vps-virginia-aurora-20.
- monitoring Dec 31, 2024, 04:46 AM UTC
Our engineering team has restored vps-virginia-aurora-20 to a new database environment and sites are now able to connect to this new environment properly. We are still monitoring this new environment and site availability has been restored.
- resolved Dec 31, 2024, 05:01 AM UTC
The new database environment is working as expected and no further action is needed at this time. This incident has been resolved.
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