Pagely incident

App Provisioning Issue

Resolved after 1 hour 8 minutes, affecting VPS Hosting Infrastructure and Shared Hosting Infrastructure, on March 21, 2025.

resolved Mar 21, 2025, 10:44 PM UTC

This incident has been resolved. Our team identified a newly provisioned internal server that was collecting new app provision information which was not intended. We have corrected the issue and app provisioning is now directed to the proper internal server.

Started
Mar 21, 2025, 09:35 PM UTC
Resolved
Mar 21, 2025, 10:44 PM UTC
Duration
1h 8m
Detected by Pingoru
Mar 21, 2025, 09:35 PM UTC

Affected components

VPS Hosting InfrastructureShared Hosting Infrastructure

Update timeline

  1. investigating Mar 21, 2025, 09:35 PM UTC

    Unfortunately the app provisioning issue persists after an initial fix. This is a new incident to track further progress on the issue.

  2. monitoring Mar 21, 2025, 10:18 PM UTC

    Our team has identified the root of the issue. We have tested new provisioning and each app provision has been successful.

  3. resolved Mar 21, 2025, 10:44 PM UTC

    This incident has been resolved. Our team identified a newly provisioned internal server that was collecting new app provision information which was not intended. We have corrected the issue and app provisioning is now directed to the proper internal server.

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