Resolved after 1 hour 56 minutes, affecting Extras (Databases & Streaming Media), on May 1, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Extras (Databases & Streaming Media)
Update timeline
- investigating May 01, 2026, 08:22 PM UTC
We are currently investigating issues with accessing our Extras products from Libby and Sora from certain countries in Europe.
- identified May 01, 2026, 09:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 01, 2026, 09:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 01, 2026, 10:19 PM UTC
This incident has been resolved.
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