Resolved after 4 hours 15 minutes, affecting Libby and Sora and 1 more, on April 24, 2025.
Services are restored. We continue to monitor the situation for further issues.
Affected components
Update timeline
- investigating Apr 24, 2025, 04:15 PM UTC
We are currently investigating an issue causing slowness/latency for users in Libby, Sora, LexisNexis, Kobo, and our OverDrive library sites.
- investigating Apr 24, 2025, 04:28 PM UTC
We are continuing to investigate this issue.
- identified Apr 24, 2025, 04:30 PM UTC
We have identified potential causes for this incident and deployed countermeasures to stabilize our systems and apps.
- monitoring Apr 24, 2025, 04:43 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 24, 2025, 06:18 PM UTC
Performance has degraded again. We continue to deploy changes to address this issue.
- monitoring Apr 24, 2025, 07:41 PM UTC
Services are restored. We continue to monitor the situation for further issues.
- resolved Apr 24, 2025, 08:30 PM UTC
This incident has been resolved.
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