OverDrive incident

Delay in new and renewal Extras subscriptions being available in Libby and Sora

Resolved after 5 hours 57 minutes, affecting Extras (Databases & Streaming Media), on April 25, 2025.

monitoring Apr 25, 2025, 07:16 PM UTC

We continue to work toward a full resolution to this delay. Active subscriptions remain unaffected. We expect to get new subscriptions/renewals processed as soon as possible.

Started: Apr 25, 2025, 02:30 PM UTC
Resolved: Apr 25, 2025, 08:27 PM UTC
Duration: 5h 57m
Detected by Pingoru: Apr 25, 2025, 02:30 PM UTC

Affected components

Extras (Databases & Streaming Media)

Update timeline

investigating Apr 25, 2025, 02:30 PM UTC

We're looking into a issue causing delays for new and renewal Extra subscriptions appearing in Libby and Sora.
monitoring Apr 25, 2025, 07:16 PM UTC

We continue to work toward a full resolution to this delay. Active subscriptions remain unaffected. We expect to get new subscriptions/renewals processed as soon as possible.
resolved Apr 25, 2025, 08:27 PM UTC

This incident has been resolved.

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