Outsystems incident
Issue Affecting Application Publishing in Asia Pacific, Mumbai region
Resolved after 22 hours 10 minutes, affecting Asia Pacific / Mumbai, on October 5, 2026.
On October 5th, 2026, we experienced an issue affecting application publishing in ODC in the Asia Pacific, Mumbai region. The issue was first reported at approximately 08:39 UTC. Users experienced intermittent failures when publishing applications from ODC Studio, with an error related to fetching application configurations. Some users also saw related errors when viewing application configurations in ODC Portal. Service was fully restored at approximately 11:22 UTC. The issue was caused by a fault in one of our internal platform components serving the region, which stopped it from responding to some of the requests needed to publish applications. Because only some requests were affected, failures were intermittent and did not impact every user at all times. The issue was detected through customer reports. Our team investigated, identified the affected component and restored it, after which publishing returned to normal. We apologise for any disruption caused and thank you for your patience.
Affected components
Update timeline
- investigating Oct 05, 2026, 10:26 AM UTC
We are investigating an issue affecting application publishing in ODC in the Asia Pacific, Mumbai region. Users may experience intermittent failures when publishing applications from ODC Studio, with an error related to fetching application configurations. Our team is actively investigating the cause and will provide updates as more information becomes available.
- monitoring Oct 05, 2026, 11:55 AM UTC
We have identified the cause of the issue affecting application publishing in ODC in the Asia Pacific, Mumbai region. The issue was linked to a fault in a supporting service involved in retrieving application configurations, and corrective action has now been applied. Error rates have returned to normal, and users should now be able to publish applications from ODC Studio. We are closely monitoring the platform and confirming full recovery with affected users, and will provide a further update once the incident is fully resolved.
- resolved Oct 06, 2026, 08:37 AM UTC
The issue affecting application publishing in ODC in the Asia Pacific, Mumbai region has been resolved. A fix has been applied and publishing from ODC Studio is now working as expected. We apologise for any disruption caused and thank you for your patience.
- postmortem Oct 06, 2026, 01:48 PM UTC
On October 5th, 2026, we experienced an issue affecting application publishing in ODC in the Asia Pacific, Mumbai region. The issue was first reported at approximately 08:39 UTC. Users experienced intermittent failures when publishing applications from ODC Studio, with an error related to fetching application configurations. Some users also saw related errors when viewing application configurations in ODC Portal. Service was fully restored at approximately 11:22 UTC. The issue was caused by a fault in one of our internal platform components serving the region, which stopped it from responding to some of the requests needed to publish applications. Because only some requests were affected, failures were intermittent and did not impact every user at all times. The issue was detected through customer reports. Our team investigated, identified the affected component and restored it, after which publishing returned to normal. We apologise for any disruption caused and thank you for your patience.
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