Resolved after 1 day 23 hours, on February 16, 2025.
The issue causing a payment delay has been resolved, and payments are now processing as expected. The individual teacher stats page may not reflect this yet, but it will be updated in the future. We appreciate your patience!
Update timeline
- investigating Feb 16, 2025, 09:38 PM UTC
We are investigating an issue causing a delay in payment for some classes and a separate issue that resulted in overpayment to some teachers. We apologize for the inconvenience. Our engineers are working to resolve this issue as soon as possible. We will share updates here as soon as we have them.
- identified Feb 17, 2025, 07:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 18, 2025, 01:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 18, 2025, 09:05 PM UTC
The issue causing a payment delay has been resolved, and payments are now processing as expected. The individual teacher stats page may not reflect this yet, but it will be updated in the future. We appreciate your patience!
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