Our Sunday Visitor incident

Issue with Online Gift Processing - September 28

Resolved after 1 day 19 hours, affecting Online Giving Website, on September 29, 2025.

identified Sep 30, 2025, 02:38 PM UTC

We are continuing to work on a fix for this issue.

Started
Sep 29, 2025, 07:56 PM UTC
Resolved
Oct 01, 2025, 03:35 PM UTC
Duration
1d 19h
Detected by Pingoru
Sep 29, 2025, 07:56 PM UTC

Affected components

Online Giving Website

Update timeline

  1. identified Sep 29, 2025, 07:56 PM UTC

    On September 28, we experienced an issue where some users may have had trouble submitting new gifts. Scheduled gifts processed as expected. Our team is reviewing and resolving any data discrepancies to ensure accuracy.

  2. identified Sep 30, 2025, 02:38 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 01, 2025, 03:35 PM UTC

    This incident has been resolved.

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