Otter AI incident

Delay in speaker tagging and processing

Resolved after 2 hours 49 minutes, affecting Speech Processing, on October 26, 2026.

monitoring Oct 26, 2026, 03:40 PM UTC

Our engineering team has identified the issue and applied a fix We have resumed operations but will continue to monitor the situation.

Started
Oct 26, 2026, 03:23 PM UTC
Resolved
Oct 26, 2026, 06:12 PM UTC
Duration
2h 49m
Detected by Pingoru
Oct 26, 2026, 03:23 PM UTC

Affected components

Speech Processing

Update timeline

  1. investigating Oct 26, 2026, 03:23 PM UTC

    We are currently experiencing an issue with Speaker Tagging and Diarization Our team is aware and working on a solution as soon as possible.

  2. identified Oct 26, 2026, 03:25 PM UTC

    Our team has identified the issue and is working to fully restore services and processing speaker taggings

  3. monitoring Oct 26, 2026, 03:40 PM UTC

    Our engineering team has identified the issue and applied a fix We have resumed operations but will continue to monitor the situation.

  4. resolved Oct 26, 2026, 06:12 PM UTC

    Otter systems have been fully restored.

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