Osano incident
Amazon Webservices (AWS) experiencing outages across multiple services. Customers may experience issues logging into the my.osano.com application. Consent recording and CMP discoveries remain operational.
Resolved after 9 hours 28 minutes, affecting Customer Authentication and Web User Interface and 1 more, on October 20, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- monitoring Oct 20, 2025, 02:21 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2025, 02:23 PM UTC
AWS is currently investigating the root cause.
- monitoring Oct 20, 2025, 04:09 PM UTC
AWS has identified the root cause. All Osano services remain operational.
- monitoring Oct 20, 2025, 05:03 PM UTC
We are experiencing degraded service in the my.osano.com reporting dashboards caused by the ongoing AWS outage. All other services remain operational.
- monitoring Oct 20, 2025, 05:24 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 05:32 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 09:15 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 09:18 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 11:50 PM UTC
This incident has been resolved.
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