Osano incident
my.osano.com failing to load due to database performance issues. Osano's engineering is actively investigating the root cause and mitigation options. Customers may experience issues logging in.
Major Vendor's status page →
Resolved after 43 minutes, affecting Customer Authentication and Web User Interface, on October 21, 2025.
We've identified the root cause and have implemented a fix. We will continue to monitor.
Affected components
Customer AuthenticationWeb User Interface
Update timeline
- investigating Oct 21, 2025, 08:18 PM UTC
We are currently investigating this issue.
- identified Oct 21, 2025, 08:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 21, 2025, 08:47 PM UTC
We've identified the root cause and have implemented a fix. We will continue to monitor.
- resolved Oct 21, 2025, 09:02 PM UTC
This incident has been resolved.
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