Resolved after 1 hour 43 minutes, affecting Ortto application, on March 19, 2026.
The Knowledge Base feature should now be working again. We believe the impact was limited to our own help.ortto.com instance and should not have impacted customer instances. Please contact support if you encounter any other issues.
Affected components
Ortto application
Update timeline
- investigating Mar 19, 2026, 02:37 AM UTC
We are investigating an issue with the Knowledge Base feature.
- resolved Mar 19, 2026, 02:43 AM UTC
The Knowledge Base feature should now be working again. We believe the impact was limited to our own help.ortto.com instance and should not have impacted customer instances. Please contact support if you encounter any other issues.
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