Resolved after 4 days 23 hours, on October 29, 2025.
An error relating to re-authentication of Facebook accounts is believed to have now been solved. Apologies for any inconvenience caused.
Update timeline
- investigating Oct 29, 2025, 10:41 AM UTC
We're currently investigating an issue causing the error 'Failed to retrieve access token' when reauthenticating Facebook accounts. We've notified Facebook and are actively working on a fix. We sincerely apologise for any disruption this may cause and we will provide an update in due course.
- resolved Nov 03, 2025, 10:15 AM UTC
An error relating to re-authentication of Facebook accounts is believed to have now been solved. Apologies for any inconvenience caused.
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