Orderful incident

Incoming FTP ingestion delays

Resolved on March 14, 2025.

resolved Mar 14, 2025, 03:24 PM UTC

We detected a degradation in ingesting files inbound to the Orderful platform via FTP. The issue was resolved immediately and all files caught up within 15 minutes. It appears the monitors never triggered an incident alert, we are investigating why this is and reconstructing a timeline

Started
Mar 14, 2025, 02:00 AM UTC
Resolved
Mar 14, 2025, 02:00 AM UTC
Duration
–
Detected by Pingoru
Mar 14, 2025, 02:00 AM UTC

Update timeline

  1. resolved Mar 14, 2025, 03:24 PM UTC

    We detected a degradation in ingesting files inbound to the Orderful platform via FTP. The issue was resolved immediately and all files caught up within 15 minutes. It appears the monitors never triggered an incident alert, we are investigating why this is and reconstructing a timeline

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