Resolved after 1 hour 31 minutes, affecting Campaign Manager and Web2SMS, on April 2, 2025.
The issue has not reoccurred and we are now moving this incident to resolved. If you have any further questions or are still experiencing issues, please contact us at: [email protected] Thanks, The Modica Support Team
Affected components
Update timeline
- investigating Apr 02, 2025, 01:37 AM UTC
Good day, Team. We are currently investigating an outage of the Optus SMS web service. If you are experiencing any issues, please reach out to us at: [email protected] Thanks, The Modica Support team.
- identified Apr 02, 2025, 01:55 AM UTC
We have identified the cause and are working to prevent a reoccurrence.
- identified Apr 02, 2025, 02:08 AM UTC
We can see that the Web2SMS application is unable to schedule messages currently. We are working to resolve this.
- monitoring Apr 02, 2025, 02:30 AM UTC
We have deployed a fix and can see that Web2SMS is now working as expected. We will monitor the service for any further issues.
- resolved Apr 02, 2025, 03:09 AM UTC
The issue has not reoccurred and we are now moving this incident to resolved. If you have any further questions or are still experiencing issues, please contact us at: [email protected] Thanks, The Modica Support Team
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