Optimizely incident

Intermittent Availability with Cloud license portal

Resolved after 1 hour 31 minutes, on October 23, 2025.

monitoring Oct 23, 2025, 07:36 AM UTC

A workaround has been implemented and we are monitoring the results.

Update timeline

investigating Oct 23, 2025, 06:47 AM UTC

We are currently investigating an availability issue with Cloud license portal. It can result in CMS backend license check failure and longer DXP provisioning. We will post additional updates when we have information available. Thank you for your patience.
monitoring Oct 23, 2025, 07:36 AM UTC

A workaround has been implemented and we are monitoring the results.
resolved Oct 23, 2025, 08:19 AM UTC

This incident has been resolved.

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