Resolved after 2 hours 14 minutes, on November 4, 2025.
At approximately 14:32 UTC, we experienced an issue with the cloud license check API used by DXP customer sites running on Optimizely CMS. During this period, CMS administrators may have seen a warning banner when logging into the backend. End users browsing live sites were not affected. The issue was mitigated by approximately 16:30 UTC, and the warning banner disappeared once the service recovered. We continue to monitor the system to ensure ongoing stability.
Update timeline
- resolved Nov 04, 2025, 04:46 PM UTC
At approximately 14:32 UTC, we experienced an issue with the cloud license check API used by DXP customer sites running on Optimizely CMS. During this period, CMS administrators may have seen a warning banner when logging into the backend. End users browsing live sites were not affected. The issue was mitigated by approximately 16:30 UTC, and the warning banner disappeared once the service recovered. We continue to monitor the system to ensure ongoing stability.
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