OpsGenie incident

Elevated 5XX errors in Schedule API at Opsgenie USA region

Resolved after 1 hour 30 minutes, on December 16, 2024.

resolved Dec 16, 2024, 05:18 PM UTC

Our team has identified the issue in Schedule API between 15:30 UTC and 17:00 UTC. We saw performance degradation and 5XX errors in response. Faulty deployment has been reverted quickly in the USA region and rapid recovery is seen. We are monitoring the system for a full recovery right now. The Schedule API is up and running again without any data loss.

Started: Dec 16, 2024, 03:30 PM UTC
Resolved: Dec 16, 2024, 05:00 PM UTC
Duration: 1h 30m
Detected by Pingoru: Dec 16, 2024, 03:30 PM UTC

Update timeline

resolved Dec 16, 2024, 05:18 PM UTC

Our team has identified the issue in Schedule API between 15:30 UTC and 17:00 UTC. We saw performance degradation and 5XX errors in response. Faulty deployment has been reverted quickly in the USA region and rapid recovery is seen. We are monitoring the system for a full recovery right now. The Schedule API is up and running again without any data loss.

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