OpsGenie incident

Delays observed at JSM and Opsgenie alert search functionality

Resolved after 3 hours 43 minutes, affecting Web Application, on May 10, 2025.

resolved May 10, 2025, 10:51 AM UTC

All search functionality is operational without any latency. Thank you for your patience.

Affected components

Web Application

identified May 10, 2025, 07:08 AM UTC

We identified degraded performance at alert search functionality for some Jira Service Management and Opsgenie Cloud customers due to the infrastructure issue from cloud provider. No impact has been observed at alert critical flows like notification. The team has taken actions to mitigate the issue and minimize the impact to search functionality
monitoring May 10, 2025, 09:49 AM UTC

The problem is mitigated, and we are now monitoring closely.
resolved May 10, 2025, 10:51 AM UTC

All search functionality is operational without any latency. Thank you for your patience.

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