OpenVPN incident

Identified problems with CloudConnexa User information and Events

Resolved after 1 day 19 hours, affecting Status and Cyber Shield Domain Filtering and 1 more, on February 26, 2025.

resolved Feb 28, 2025, 02:36 PM UTC

Problems with CloudConnexa User information and Events is resolved. If you continue to experience any troubles, reach out to Support. Thank you for your patience.

Started
Feb 26, 2025, 06:39 PM UTC
Resolved
Feb 28, 2025, 02:36 PM UTC
Duration
1d 19h
Detected by Pingoru
Feb 26, 2025, 06:39 PM UTC

Affected components

StatusCyber Shield Domain FilteringAccess VisibilityAudit LogLog StreamingDNS Log

Update timeline

  1. identified Feb 26, 2025, 06:39 PM UTC

    We've identified an issue where user information and events are not displaying properly in the Admin Portal for some accounts. We have determined the root cause and are actively working on a fix to resolve the issue.

  2. resolved Feb 28, 2025, 02:36 PM UTC

    Problems with CloudConnexa User information and Events is resolved. If you continue to experience any troubles, reach out to Support. Thank you for your patience.

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