OpenVPN incident

Investigating problems over CloudConnexa regions

Resolved after 57 minutes, affecting CloudConnexa - Region Ashburn, Virginia, USA and CloudConnexa - Region Atlanta, Georgia, USA and 1 more, on March 31, 2025.

resolved Apr 01, 2025, 12:11 AM UTC

The CloudConnexa region servers are back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.

Started: Mar 31, 2025, 11:14 PM UTC
Resolved: Apr 01, 2025, 12:11 AM UTC
Duration: 57m
Detected by Pingoru: Mar 31, 2025, 11:14 PM UTC

Affected components

CloudConnexa - Region Ashburn, Virginia, USACloudConnexa - Region Atlanta, Georgia, USACloudConnexa - Region Boston, Massachusetts, USACloudConnexa - Region Chicago, Illinois, USACloudConnexa - Region Columbus, Ohio, USACloudConnexa - Region Dallas, Texas, USACloudConnexa - Region Kansas City, Missouri, USACloudConnexa - Region Los Angeles, California, USACloudConnexa - Region Miami, Florida, USACloudConnexa - Region Newark, New Jersey, USA

Update timeline

identified Mar 31, 2025, 11:14 PM UTC

The issue has been identified, and we are working on deploying a fix. CloudConnexa sessions may experience a reconnection.
monitoring Mar 31, 2025, 11:50 PM UTC

A fix to the problem was deployed, and results are being monitored.
resolved Apr 01, 2025, 12:11 AM UTC

The CloudConnexa region servers are back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.

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