OpenVPN incident

Investigating problems reported on IPsec

Resolved after 23 days 5 hours, affecting Network Management, on June 9, 2025.

resolved Jul 02, 2025, 06:11 PM UTC

IPsec is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.

Started
Jun 09, 2025, 01:01 PM UTC
Resolved
Jul 02, 2025, 06:11 PM UTC
Duration
23d 5h
Detected by Pingoru
Jun 09, 2025, 01:01 PM UTC

Affected components

Network Management

Update timeline

  1. investigating Jun 09, 2025, 01:01 PM UTC

    We are investigating reports about issues in IPsec with CloudConnexa

  2. identified Jun 10, 2025, 10:12 PM UTC

    We have identified a problem in our load balancing between IPsec connectors when a Connector is disconnected. While we work on a permanent fix, the problem can be mitigated by removing the unused/disconnected connector.

  3. resolved Jul 02, 2025, 06:11 PM UTC

    IPsec is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.

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