OpenText incident
Cloud Fax services experienced delays in processing of fax files
Resolved after 1 hour 53 minutes, affecting Desktop Messaging BMS and Desktop Messaging BMS and 1 more, on August 13, 2026.
Desktop Messaging BMS experienced delays in processing fax files. The issue is now resolved. We appreciate your patience. Tracking Number: IM3978817
Affected components
Update timeline
- investigating Aug 13, 2026, 03:09 PM UTC
Cloud Fax services is currently experiencing delays in processing of fax files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Desktop Messaging BMS Tracking Number: IM3978817
- investigating Aug 13, 2026, 04:15 PM UTC
Desktop Messaging BMS is experiencing delays in processing fax files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3978817
- resolved Aug 13, 2026, 05:02 PM UTC
Desktop Messaging BMS experienced delays in processing fax files. The issue is now resolved. We appreciate your patience. Tracking Number: IM3978817
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