OpenText incident

Zix - Customer Portal incorrectly authentication issue

Resolved after 1 day, affecting Zix Customer Portal Interface - Customer Portal, on July 28, 2026.

monitoring Jul 28, 2026, 05:38 PM UTC

We have successfully initiated a rollback that caused this authentication issue and have confirmed the issue no longer is ouccring. We are continuing to actively monitor our logs to ensure everything is fully operational. Incident: IM3969646

Started: Jul 28, 2026, 05:31 PM UTC
Resolved: Jul 29, 2026, 05:38 PM UTC
Duration: 1d
Detected by Pingoru: Jul 28, 2026, 05:31 PM UTC

Affected components

Zix Customer Portal Interface - Customer Portal

Update timeline

identified Jul 28, 2026, 05:31 PM UTC

We are currently investigating reports of partners incorrectly authenticating through the Customer Portal with incorrect log ins. Our team is actively triaging this issue now. Incident: IM3969646
monitoring Jul 28, 2026, 05:38 PM UTC

We have successfully initiated a rollback that caused this authentication issue and have confirmed the issue no longer is ouccring. We are continuing to actively monitor our logs to ensure everything is fully operational. Incident: IM3969646
resolved Jul 29, 2026, 05:38 PM UTC

This incident has been resolved.

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