OpenText incident
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Errors while delivering to DLP
Resolved after 3 days 20 hours, affecting Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE), on July 23, 2026.
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue while sending messages to the DLP service. The issue is now resolved. We appreciate your patience. Tracking Number: IM3966467
Affected components
Update timeline
- investigating Jul 23, 2026, 05:30 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue while sending messages to the DLP service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3966467
- investigating Jul 23, 2026, 06:29 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue while sending messages to the DLP service. The assembled teams have identified the cause and are working diligently to resolve the issue. We appreciate your patience. Tracking Number: IM3966467
- monitoring Jul 23, 2026, 07:02 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue while sending messages to the DLP service. Service has been restored and is now being validated. This status will remain open for 24 hours. We appreciate your patience. Tracking Number: IM3966467
- resolved Jul 27, 2026, 01:49 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue while sending messages to the DLP service. The issue is now resolved. We appreciate your patience. Tracking Number: IM3966467
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