OpenText incident
IM3952482 - Zix - Hosted Exchange (HEX) - Outlook Connections
Resolved after 21 hours 35 minutes, affecting Zix Hosted Exchange, on June 29, 2026.
Tracking Number: IM3952482 - Users confirmed yesterday that they are now able to connect to Outlook.
Affected components
Update timeline
- investigating Jun 29, 2026, 01:35 PM UTC
Zix - Hosted Exchange (HEX) - Our engineering team is currently investigating reports of Outlook connection issues in the EMEA region. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3952482
- investigating Jun 29, 2026, 02:44 PM UTC
Zix - Hosted Exchange (HEX) is currently experiencing an issue with Outlook connections in EMEA region. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3952482
- monitoring Jun 29, 2026, 07:56 PM UTC
Zix - Hosted Exchange experienced an issue with Outlook connections in the EMEA region. We are starting to receive reports of mailboxes successfully reconnected again. We are continuing to monitor the service. We appreciate your patience. Tracking Number: IM3952482
- resolved Jun 30, 2026, 11:11 AM UTC
Tracking Number: IM3952482 - Users confirmed yesterday that they are now able to connect to Outlook.
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