OpenText incident
Zix Encryption Services - Email Message Privacy (EMP) - Unable to Compose for some US domains
Resolved after 8 hours 59 minutes, affecting Zix Encryption Services - Email Message Privacy (EMP), on January 12, 2026.
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with some US domains receiving an error when composing a secure message. The issue is now resolved. We appreciate your patience. Tracking Number: IM3849179
Affected components
Update timeline
- investigating Jan 12, 2026, 02:53 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with some US domains receiving an error when composing a secure message. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:
- investigating Jan 12, 2026, 02:53 PM UTC
(Updated Tracking Number) Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with some US domains receiving an error when composing a secure message. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3849179
- monitoring Jan 12, 2026, 04:26 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with some US domains receiving an error when composing a secure message. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3849179
- resolved Jan 12, 2026, 11:52 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with some US domains receiving an error when composing a secure message. The issue is now resolved. We appreciate your patience. Tracking Number: IM3849179
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