Resolved after 1 hour 43 minutes, affecting XM SendSecure - Canada, on February 5, 2026.
XM SendSecure - Canada experienced an issue. Clients were unable to send and receive documents. Service has been restored on 5 February 2026 at 16:56 UTC, and the issue is now resolved. Any transactions that were sent from 4 February 2026 at 00:00 UTC will need to be resent. We apologize for the inconvenience. Tracking Number: IM3864671
Affected components
Update timeline
- investigating Feb 05, 2026, 03:33 PM UTC
XM SendSecure - Canada is currently experiencing an issue. Clients can log in but are unable to send and receive documents. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3864671
- investigating Feb 05, 2026, 04:30 PM UTC
XM SendSecure - Canada is currently experiencing an issue. Clients can log in but are unable to send and receive documents. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3864671
- monitoring Feb 05, 2026, 05:08 PM UTC
XM SendSecure - Canada experienced an issue. Clients were unable to send and receive documents. Service has been restored on 5 February 2026 at 16:56 UTC and is now being validated. Any transactions that were sent from 4 February 2026 at 19:00 UTC will need to be resent. We apologize for the inconvenience. Tracking Number: IM3864671
- resolved Feb 05, 2026, 05:16 PM UTC
XM SendSecure - Canada experienced an issue. Clients were unable to send and receive documents. Service has been restored on 5 February 2026 at 16:56 UTC, and the issue is now resolved. Any transactions that were sent from 4 February 2026 at 00:00 UTC will need to be resent. We apologize for the inconvenience. Tracking Number: IM3864671
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